FAQ

Frequently asked questions

What is a refillery?

A refillery is a store where you refill the containers you already own with everyday products like soap, laundry detergent and cleaners, instead of buying new packaging each time. Learn how refilling works.

Where are you located?

Our shop is at 830 Fleming Street, Key West, FL 33040. For hours, call 305-395-2767 or email info@keyfillery.com.

Do you ship?

Yes. Orders placed on our website ship within 1-3 business days.

What is your return policy?

You can cancel or return an order within 30 days of receiving it. Items must be in their original packaging. Some items cannot be returned, such as products opened after delivery that are not suitable for return for hygiene reasons, and sale items. Contact us at info@keyfillery.com or 305-395-2767 to start a return, and see our full return and refund policy.

Do you sell gift cards?

Yes. You can find our gift card, gift sets and more in the gifts collection.

Which products can I refill?

See the bulk refills collection for refillable products, and the refillable containers collection if you need a container.

How can I contact you?

Email info@keyfillery.com, call 305-395-2767, or visit our contact page.